Paid for premium account; didn't get it

You see, last Friday night, I gave $20 to the server and expected to get a premium account. I don't think I have it yet, because I can't change the North direction on the maps I have. Do I need to wait to become a Premium user? Do I need to load a new instance of the map to access Premium features?

(11-09-2013 10:25 AM)JERealize Wrote: You see, last Friday night, I gave $20 to the server and expected to get a premium account. I don't think I have it yet, because I can't change the North direction on the maps I have. Do I need to wait to become a Premium user? Do I need to load a new instance of the map to access Premium features?

Please check for a receipt from Paypal in your email, or check your Paypal account summary at http://www.paypal.com and make sure that the purchase charge was successfully funded from your account.

(11-09-2013 07:12 PM)Nathangorr Wrote:

(11-09-2013 10:25 AM)JERealize Wrote: You see, last Friday night, I gave $20 to the server and expected to get a premium account. I don't think I have it yet, because I can't change the North direction on the maps I have. Do I need to wait to become a Premium user? Do I need to load a new instance of the map to access Premium features?

Please check for a receipt from Paypal in your email, or check your Paypal account summary at http://www.paypal.com and make sure that the purchase charge was successfully funded from your account.

I checked, and yes, I have the receipt for $20. What next?

(11-09-2013 10:25 AM)JERealize Wrote: You see, last Friday night, I gave $20 to the server and expected to get a premium account. I don't think I have it yet, because I can't change the North direction on the maps I have. Do I need to wait to become a Premium user? Do I need to load a new instance of the map to access Premium features?

Sorry for the delay, the automated system usually handles the upgrade automatically. Your account is now premium and your worlds have been submitted to the render queue to generate all zoom levels.

Thank you for your support!

And now a new problem: I can't seem to rotate the map, even when selecting the options. Why not?

(11-10-2013 06:12 PM)JERealize Wrote: And now a new problem: I can't seem to rotate the map, even when selecting the options. Why not?

I just tried it on my test map and it rotated appropriately. Your browser could be caching the map images and not refreshing them. I would recommend trying to clear your cache after changing the rotation.

I see two set to upper-left and one set to lower-left (Mella Colonies). I'm re-rendering Mella Colonies as it was a blank map probably due to the texture pack bug. Maybe this was the problem you were having with the rotation (seeing a blank map).

I'll check it out when it's done but it appears to be rendering properly now.

(11-11-2013 12:34 AM)skeight Wrote:

(11-10-2013 06:12 PM)JERealize Wrote: And now a new problem: I can't seem to rotate the map, even when selecting the options. Why not?

I just tried it on my test map and it rotated appropriately. Your browser could be caching the map images and not refreshing them. I would recommend trying to clear your cache after changing the rotation.

I see two set to upper-left and one set to lower-left (Mella Colonies). I'm re-rendering Mella Colonies as it was a blank map probably due to the texture pack bug. Maybe this was the problem you were having with the rotation (seeing a blank map).

I'll check it out when it's done but it appears to be rendering properly now.

It rotated. Thanks for the support.

I also paid $10 for a premium account today (and have the PayPal receipt to prove it), but I haven't been able to access the premium features yet. Do I need to wait a little longer or is there something an admin can do? Thank you.

(11-18-2013 05:43 PM)Kayaba_Akihiko Wrote: I also paid $10 for a premium account today (and have the PayPal receipt to prove it), but I haven't been able to access the premium features yet. Do I need to wait a little longer or is there something an admin can do? Thank you.

Your account has been updated to premium now. Thank you for the support!